Have a question about your order? Our FAQ covers answers to our most common inquiries. We encourage you to review the FAQ below, and if you still need assistance, feel free to reach out to our customer support team.
Customer Support
1. How fast can you answer my question?
We answer messages and emails in the order we receive them and respond within 24 hours.
2. How can I reach the customer support team?
- For questions and concerns, send us an email at support@arbiestyle.com.
- You can also fill up our contact form. For faster responses, please include your full name and order number.
Shipping and Delivery
1. What country do you ship to?
Currently, we exclusively ship within the united States only.
2. Which shipping company do you use?
For fast and reliable shipping, we partner with USPS and Fed Ex.
3. How long is the processing time?
Processing time is typically 1–3 business days.
Order cut off time is 5:00 PM CST. Orders placed after 5:00 PM CST will begin processing the next business day.
4. How long is the shipping time?
Estimated shipping time is 5–7 business days. This may vary depending on your location.
5. How long is the total delivery time?
Total delivery time = processing time + shipping time.
Expect delivery within 6–10 business days from order placement. Details will be in your confirmation email.
6. Can I change my delivery address after the order is placed?
Once an order is placed, our fulfillment team processes the order within 1–3 business days. If you wish to change the shipping address, contact us immediately after placing the order at support@arbiestyle.com with your name and order number.
Please note that we cannot guarantee changes can be made once an order has already been processed or dispatched.
7. What if my order is out of stock?
If any items are out of stock, we will notify you via email. If they are not expected back in stock within two weeks, we will refund you automatically.
8. How can I track my order?
Go to the Track My Order link in the main menu or footer and enter your tracking number. Need help? Our team is ready to assist.
9. Why is my tracking number not working?
Some tracking numbers may take 24–48 hours to activate. If yours doesn't work, contact us and we'll assist you.
Returns and Refunds
1. I received a damaged item, what should I do?
We apologize your shipment did not arrive in perfect condition. We have a 30 day return policy. Please contact us with your name and order number for assistance.
2. Can I return my product?
Yes, we offer a 30-day return window which starts the day you receive your full order.
- Contact our customer support team with your full name, order number, and reason for return.
- We will send you a return form, fill it up and include it in the return package.
- Send the return to the following address:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
- When sending the package, use a shipping method that has a tracking code.
- Once you have sent the return, send the tracking code to our customer service.
Please pack the product(s) carefully, preferably in the original packaging. Returns without a completed returns form or valid tracking information cannot be accepted.
3. In what condition must the products be in order to be returned?
All products must be returned in their original condition (unused and in original packaging).
4. Who will pay for return shipping?
The customer is responsible for return costs.
Exception: If you have received a defective or damaged product, we will send you a free return label by email and cover the return costs.
5. How much is the restock fee?
We do not charge a restocking fee.
6. When will I get my refund?
We will notify you when we have received and inspected your return and let you know if the refund has been approved. If it is, you will receive an automatic refund to the original payment method within 10 business days.
Business & Contact Information
Arbie Style
Ecom Advisers Limited
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Company number: 15747118
Email: support@arbiestyle.com
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM MST
Note: Our dedicated support team typically responds to all inquiries within 24 hours.